Service Level Agreement Model

Property	Type	Description	Information
id	int	Identifier	Unique for single SLA.
project_id	int	Identifier of Project	Is unique pair with sla_category_id.
sla_category_id	int	Identifier of SLA Category	Is unique pair with project_id.
reaction_time	int/null	Time of first reaction (in hours)
resolution_time	int/null	Time until problem must be solved (in hours)
resolution_time_type	int (enum value)	Type of time (work hours / classic hours)	Must be a value from ServiceLevelAgreementTimeTypeEnum.
reaction_time_type	int (enum value)	Type of time (work hours / classic hours)	Must be a value from ServiceLevelAgreementTimeTypeEnum.
created_at	date	Creation date
updated_at	date	Latest update date

NOTE: Required enumerator is described in SLA Api reference

Example:

{
    "id": 10,
    "project_id": 1,
    "reaction_time": 2,
    "reaction_time_type": "2",
    "resolution_time": 2,
    "resolution_time_type": "2",
    "sla_category_id": 5,
    "created_at": "2024-01-03T12:39:16+0100",
    "updated_at": "2024-01-03T12:39:16+0100",
    "_links": [
        {
            "href": "/api/v0/service-level-agreements/10",
            "rel": "self",
            "type": "GET"
        }
    ]
}